"In Stock" Means
If you place an order for an item marked "In Stock" before 3:00 p.m. (EST), that item will be sent via your chosen shipping option that same day. Orders placed after 3:00 p.m. and before the end of business that day, will be given every effort to expedite shipping that same day. But, we cannot guarantee same-day shipping for orders placed after 3:00 p.m. (EST).
"Call for Availability" Means
If you wish to order a product marked "Call for Availability" before 3:00 p.m. (EST), it is possible that it will still ship same day. However, we may need to contact our manufacturer partners to determine how quickly you can receive the product. If not available for a same day shipment, the product will ship at the first available moment. You may continue your order online, and AVI-SPL Catalog will contact you by email when the item ships, or you can call a knowledgeable representative who will work with you to get your product ASAP.
Weekends and Holidays
Items are not generally shipped on weekends or holidays.
Special Order or Backorder Items
If an item is backordered we will contact you as soon as possible with the anticipated delivery time frame. You can also contact us by email at firstname.lastname@example.org or call 1 (888) 881-0812 to check on the status of your back ordered item.
Common Causes of Order Delays
Ordering online is fast and easy, but there are sometimes unforeseen snags that can cause brief order delays. Here are a few of the most common sources of order delays:
Shipping Address Not the Same as Billing Address
Credit card companies are extra careful about fraud prevention and may place a hold on orders that are shipping to an address that is not on their client's account. A quick call to your credit card company can eliminate delays. Just have them add the additional shipping address to your account.
Email Address Typos
A simple typo, such as leaving off the .com or .net at the end of your email address can result in you not receiving an order confirmation email. Double check your email address when entering your order to ensure there are no typos. You should receive an email immediately after your order is placed.
Work or Cell Phone Numbers Not Provided
If you have questions about your order, please call us at 1 (888) 881-0812.
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